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Forum Discussion
Paused Calls Alert
When closing a call that is paused we've found that if you forget to take it off-hold before closing it it fails the SLA. Can a warning dialogue be displayed to alert the user to this fact?
Hi Andrew,
This is a very interesting question, and probably more of a bug than a feature request. I think that if you resolve something that's already on hold, technically you should have still met the SLA.
I'll do some digging and see if this should be the case.
Thanks for the tricky question! :)
Luke
This is a very interesting question, and probably more of a bug than a feature request. I think that if you resolve something that's already on hold, technically you should have still met the SLA.
I'll do some digging and see if this should be the case.
Thanks for the tricky question! :)
Luke
