Forum Discussion
Prevent tickets caused by auto response email?
In response to @FrantikWebTech on Twitter: http://twitter.com/FrantikWebTech/sta... @gotoassist Hi, how do we stop new tickets being created from auto response emails?
Service Desk has a feature that helps reduce these tickets:
Configure -> Account Wide Settings -> "Ignore Out of Office Emails."
But if they are not using a standard Out of Office replies, they may get past. It would interesting to hear how others deal with this?
Configure -> Account Wide Settings -> "Ignore Out of Office Emails."
But if they are not using a standard Out of Office replies, they may get past. It would interesting to hear how others deal with this?
How do we prevent replies to the email which triggered the ticket from opening up a new ticket each time? Can we exclude emails with Re: in the subject line from creating new tickets?
