The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
HootSuite App
11 years agoActive Contributor
Prevent tickets caused by auto response email?
In response to @FrantikWebTech on Twitter: http://twitter.com/FrantikWebTech/sta... @gotoassist Hi, how do we stop new tickets being created from auto response emails?
Toby (Frantik I
11 years agoNew Member
We have a "thanks for your email" and these get passed and tickets created. Is there a way to stop emails from our own domain from creating tickets? Or from certain addresses without blacklisting them?