Forum Discussion

GlennD's avatar
GlennD
GoTo Manager
11 years ago

Provide Live Chat in Customer Portal (Service Desk)

Hi,

I am very pleased to announce that we are integrating Vivocha with GoToAssist Service Desk!

While your Customer Portal gives your customers the ability to help themselves by browsing knowledge articles you've published or submit an incident about their issue, sometimes they are short on patience.

With our new beta integration with Vivocha, your customers can instantly start chatting with you through the Customer Portal (or any of your other websites via an embeddable piece of JavaScript).

The beta integration will be offered free to GoToAssist Service Desk customers until the end of June. At that point, how successful the integration is will determine whether it stays or goes.

For set up instructions please see this Support article: http://support.citrixonline.com/en_US...

So give it a try today and let us know what you think.
  • Tim Carrigan's avatar
    Tim Carrigan
    New Member
    11 years ago
    I would like to try this out; however, I do not like the idea of making it available only to take it away if Citrix does not think it was successful enough.

    Tim Carrigan
    RGB Spectrum
    925-955-1523
    tcarrigan@rgb.com
  • Luke Grimstrup's avatar
    Luke Grimstrup
    Retired GoTo Contributor
    11 years ago
    Hi Tim,

    Thanks for the feedback. As part of this test, we'll be reaching out to everyone to who has turned on the integration asking for their feedback before making a decision.

    If you'd like to try it out, we encourage you to do so, early feedback has been very positive so far! :)

    Luke
  • troglotech's avatar
    troglotech
    Active Contributor
    10 years ago
    I'd like to check this out also, but I'm not using service desk and will not be in the foreseeable future. Have you considered incorporating this feature into remote support or offering it as a separate product? I would think you would want to add value across your product line with a generic feature like this.