Forum Discussion

Cerobug's avatar
Cerobug
New Member
6 years ago

Question about new customers and tickets

Is it possible to set it up so my customers can submit a ticket using the customer portal to the helpdesk without needing to have a login and password or maybe just without a password?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi Cerobug ,

    While a full set of credentials is still required through the Portal, if they email your support alias, then they do not need to log in anywhere.