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Forum Discussion
Automatically getting/downloading all incidents from Service Desk
I am writing this discussion because our company's current practice for obtaining incident data/information is manually downloading a report configured as such, with an end being a BI visualization. ...
Hi Zack,
Thanks for getting back to me. Similar to your solution, I've worked around the issue by creating a custom report of all issues ever created. I now have an API call to that report, which returns me all issues no matter what the status.
In case you're interested, API call to get first record on page one:
https://deskapi.gotoassist.com/v1/incidents.json?report_id=3075843160&limit=1&page=1
I'll be outputting that data to a DB using C# and will use SQL for reporting on it.
Thanks,
Conor
Conor,
Thank you for showing me an API call to obtain a custom report, that was very useful. A lot of the fields did return, but unfortunately some fields we like to capture, such as the timestamp of an initial response to an incident were not captured by the API.
It's possible that for some of the fields I can post-process some of the data through some logic in a DB view for assigning groups, but initial response is a key field we track.
