Email to Service Incident - stopped working
We've noticed that the "email to service desk incident" process seems to have stopped working since around the 15th of September. The emails being sent aren't resulting in a new incident. Has any...
Forum Discussion
Nick111 We may have identified a similar incident. Could you please call into Customer Support when you have a moment to help us gather some more details?
I contacted support, and highlighted that the email to incident feature was bouncing emails. It has since been resolved (no changes required our side) and emails to each service are now successfully getting through and creating incidents again.
Many thanks.
