Costas FakebookNew Member10 years agoRe-open incident if customers reply with emailI set my service desk to close incidents with no reply from the customer after 2-3 days and works fine. If the customer replies to the incident through an email, the incident remains closed and just ...Show More
Recent DiscussionsAccess original customer email messagesASSIST SERVICE DESK APIRemoving/cleaning up tags in service deskDELETE MY ACCOUNTSolvedEmail Notifications - Bounced AddressSolved