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Forum Discussion
Costas Fakebook
10 years agoNew Member
Re-open incident if customers reply with email
I set my service desk to close incidents with no reply from the customer after 2-3 days and works fine. If the customer replies to the incident through an email, the incident remains closed and just ...
Costas Fakebook
10 years agoNew Member
Thank you Amber, I will give it a try.