The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Costas Fakebook's avatar
Costas Fakebook
New Member
10 years ago

Re-open incident if customers reply with email

I set my service desk to close incidents with no reply from the customer after 2-3 days and works fine.  If the customer replies to the incident through an email, the incident remains closed and just ...