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Forum Discussion
Costas Fakebook
10 years agoNew Member
Re-open incident if customers reply with email
I set my service desk to close incidents with no reply from the customer after 2-3 days and works fine. If the customer replies to the incident through an email, the incident remains closed and just ...
AmberW
10 years agoGoTo Contributor
Hi Costas... I will do some testing on my end and see what we can do to fix this. Sorry this did not work.