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Forum Discussion
Re-Opening a ticket
When I close a ticket and a customer replies to should it not re-open the ticket?
Hi -
Did we ever get an full answer to this one? It seems that if a customer responds via email to a closed incident, the system should reopen it. I did use a work around with a trigger to add a comment and change Priorities and such, but it seems like a feature gap here.
Did we ever get an full answer to this one? It seems that if a customer responds via email to a closed incident, the system should reopen it. I did use a work around with a trigger to add a comment and change Priorities and such, but it seems like a feature gap here.
