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Forum Discussion
Re-Opening a ticket
When I close a ticket and a customer replies to should it not re-open the ticket?
Hi guys,
Thanks Brian for reviving this topic. In theory, triggers would be the best place to configure something like this, however we're missing a "Re-open" action to allow this to be set up (an oversight on our part).
We'll get something into an upcoming development sprint, and I'll post here once this addition is live.
Luke
Thanks Brian for reviving this topic. In theory, triggers would be the best place to configure something like this, however we're missing a "Re-open" action to allow this to be set up (an oversight on our part).
We'll get something into an upcoming development sprint, and I'll post here once this addition is live.
Luke
