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Forum Discussion
Re-Opening a ticket
When I close a ticket and a customer replies to should it not re-open the ticket?
Reviving this as I was about to post the same. I also would like to see tickets automatically re-opened and added to the dashboard. So often I have missed an email when a customer has replied. The ticket gets updated but stays hidden in closed tickets.
Please can you advise if this was ever implemented or the best way to do this via triggers easily for all services. Thanks.
Please can you advise if this was ever implemented or the best way to do this via triggers easily for all services. Thanks.
