Really need a mobile App for Android. This is keeping me from making a decision to buy.

this is very true.  we are rarely at our desk either.  when I'm on the road I would like easy access to my tickets but find when I try to log into gotoassist.com on my tablet - quite often (not always) I'm directed to a mobile site and the login link is not available.   service desk is not available through any of the gotoassist apps available in the stores.