The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
recording incoming email address
hi previously when an email for support came in to us from someone who is not previously registered the incident was always set up with the users email address. Lately though incidents get set u...
Hi Andrew,
please also check whether the support address is registered as a Customer in the system. If it is then you may want to delete the support email from the Customer list.
Root cause: there are multiple email addresses in the incoming email header and if any of them is already registered as a Customer then that email address will be added as Customer by default to the new Incident.
