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Forum Discussion
Removing notification when closing ticket
Hi, We have a group called IT. In that group, we are many technicians. Something annoying is when a technician is closing many tickets in batch. We would received many emails that are saying "R...
Hi apinard, welcome to the community.
Is it possible that a trigger was set up to send the email notifications to all at some time in the past?
- Hi,
So how would I know, where should I check ?
But I don't think so. If I change the owner like I stated previously, I won't receive the email.This support article explains creating, editing, and deleting triggers.
1. Go to the Triggers page as follows:
- To edit service-specific triggers, go to Configure > Account-Wide Settings > Triggers tab.
- To edit account-wide triggers, go to Configure > Services > [select service] > [Incidents, Problems, Changes, Releases or Knowledge tab] > Triggers tab.
2. Select the trigger you want to edit or delete.
3. Make your changes as follows:
- To edit the trigger, make your changes and click Save when finished.
- To delete the trigger, click Delete Trigger at the bottom of the page and click OK when prompted.
No, I don't have any triggers related to what I'm saying at the beginning.
Please read my first message again. There should be an option to remove notification when someone is closing tickets in batch.
