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Forum Discussion

sfczarnecki's avatar
sfczarnecki
Active Contributor
8 years ago
Solved

Report Listing Incidents with No Acitivity for Over One Week

I did a search but I'm either not recognizing the solution or outright not finding one.   I need to have a report emailed daily listing all incidents that have had NO ACTIVITY at all from neither u...
  • GlennD's avatar
    GlennD
    8 years ago

    Hi sfczarnecki,

     

    Could you please try the following?

    1. Incidents >> Reports & Queues
    2. New Report/Queue - Rule is "Last Active At" is before "Last Week"
    3. Save the report and add it to your email queue
GlennD's avatar
GlennD
GoTo Manager
8 years ago

Hi sfczarnecki,

 

Could you please try the following?

  1. Incidents >> Reports & Queues
  2. New Report/Queue - Rule is "Last Active At" is before "Last Week"
  3. Save the report and add it to your email queue
  • sfczarnecki's avatar
    sfczarnecki
    Active Contributor
    8 years ago

    I do believe this is the solution. I did have to add the criteria of only open incidents but I still think this is on point. None of my open incidents meet the requirements to send the email yet (tomorrow that should change) so I can absolutely confirm then but as of right now this looks like it may work. Thank you!

  • sfczarnecki's avatar
    sfczarnecki
    Active Contributor
    8 years ago

    I will give that a try and let you know. Thank you for the suggestion...