Forum Discussion

sfczarnecki's avatar
sfczarnecki
Active Contributor
7 years ago

Report Listing Incidents with No Acitivity for Over One Week

I did a search but I'm either not recognizing the solution or outright not finding one.   I need to have a report emailed daily listing all incidents that have had NO ACTIVITY at all from neither u...
  • GlennD's avatar
    GlennD
    7 years ago

    Hi sfczarnecki,

     

    Could you please try the following?

    1. Incidents >> Reports & Queues
    2. New Report/Queue - Rule is "Last Active At" is before "Last Week"
    3. Save the report and add it to your email queue
GlennD's avatar
GlennD
GoTo Manager

Hi sfczarnecki,

 

Could you please try the following?

  1. Incidents >> Reports & Queues
  2. New Report/Queue - Rule is "Last Active At" is before "Last Week"
  3. Save the report and add it to your email queue
sfczarnecki's avatar
sfczarnecki
Active Contributor
7 years ago

I will give that a try and let you know. Thank you for the suggestion...