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Forum Discussion
Report Suggestions
I have been tasked with coming up with reports for the helpdesk to measure things on a regular basis. I wanted to check and see what other helpdesk folks were doing with reports. Any suggestions?
Here is what I do for example. I look at high level metrics. I then package it up in a report for our CIO. He then references them at the board meetings as an IT Health check.
Unfortunately reporting is canned. There is no custom reporting which severely limits the data you can get out of it and how you can present it.
Unfortunately reporting is canned. There is no custom reporting which severely limits the data you can get out of it and how you can present it.
