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Forum Discussion
Reports and Queues
How can I report on first response times? I am looking to see the average time or times it takes for a User to respond to a Customer Incident. Does not appear there is anyway to do this unless you guy...
Looks like the CSV export includes columns for occurred at, resolved at, and initial_reponse_at, so I will be able to calculate averages using Excel. But if there is a way to report on these metrics in Service Desk please let me know.
