Reports and Queues
How can I report on first response times? I am looking to see the average time or times it takes for a User to respond to a Customer Incident. Does not appear there is anyway to do this unless you guy...
Forum Discussion
Even some of the reports that GTA produces itself aren't always accurate and there is no way to amend the criteria for these. I have asked. It is easier and more likely to be accurate if you do a data dump into excel and put your own calculations in. That's what I've resorted to doing!
