Forum Discussion
Resolved but not closed incidents.
We often mark incidents as resolved but not closed as we sometimes have to wait for testing to be carried out at a later date or for a new release which could take some time. Is there a way we can Mar...
We do that all the time. I have set up a trigger that when the Incident is "Changed to" "Resolved", to Stop the SLA Clock. Then another trigger set up for when the incident "Changes From" "Resolved", the SLA clock starts back up.
