The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Resolved but not closed incidents.
We often mark incidents as resolved but not closed as we sometimes have to wait for testing to be carried out at a later date or for a new release which could take some time. Is there a way we can Mar...
Question Jan - When you use these triggers, if I have an SLA of lets say 72hrs for example, if i resolve but not close after 12hrs, and I put it back to not resolved later and the clock restarts, does it give you the remaining 60hrs back or will it give you a full 72hrs again?
