Forum Discussion
Resolved but not closed incidents.
We often mark incidents as resolved but not closed as we sometimes have to wait for testing to be carried out at a later date or for a new release which could take some time. Is there a way we can Mar...
Question Jan - When you use these triggers, if I have an SLA of lets say 72hrs for example, if i resolve but not close after 12hrs, and I put it back to not resolved later and the clock restarts, does it give you the remaining 60hrs back or will it give you a full 72hrs again?
