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I'm currently setting up my new Service Desk account and love how easy it is to customise. The only feature which i am having problems locating is where to setup standard responses. These ar...
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One way our organisation was able to achieve this is by using Knowledge module. We created a whole heap of standard responses in the Knowledge base and when it came time use one, all we did was click on "Knowledge Articles" within the incident. Select the response we want and put a tick in the "Discussion" or "Resolution" to have it copy across.
Not exactly what you where after but you still get the same result.
Not exactly what you where after but you still get the same result.
