Forum Discussion
Security and Backup
How secure is the Service Desk Database - what protection is in place to stop hackers. How is it protected against server failure ? Is it backed up ? If so by what software/mechanism?
Hi David,
Service Desk has a number of services that run automated security tests against the system, and also undergo a security review and audit every so often. Our development practices also take security into account.
We have full data replication to our hot-standby backup location in the rare event the service becomes unavailable, and perform full database backups regularly.
Hope this helps answer your question :)
Luke
Service Desk has a number of services that run automated security tests against the system, and also undergo a security review and audit every so often. Our development practices also take security into account.
We have full data replication to our hot-standby backup location in the rare event the service becomes unavailable, and perform full database backups regularly.
Hope this helps answer your question :)
Luke
