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sarah31New Member9 years agoSend an incident for approvalIs it possible to send an incident that is created by a customer for approval (needs his manager's approval)? Thanks
GlennDGoTo Manager9 years agoHi Sarah,The admin can edit submissions but there is not an option to approve them before submission.
Recent DiscussionsAccess original customer email messagesASSIST SERVICE DESK APIRemoving/cleaning up tags in service deskDELETE MY ACCOUNTSolvedEmail Notifications - Bounced AddressSolved
