The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

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KWebRU's avatar
KWebRU
New Contributor
3 years ago
Solved

Service Desk Email Delays

We are seeing notification email delays on our service desk incidents of up to 1 hour for both incoming and outgoing messages.

This seemed to have started sometime yesterday afternoon (EST, 9/19). Many incidents are simply sitting with 'Notifications Pending' as we wait for messages to be delivered.

Any insight on this issue today would be much appreciated. Thanks!

  • GlennD's avatar
    GlennD
    3 years ago

    Hi KWebRU, welcome to the community.

     

    We observed so slower than usual email delivery earlier today, we are investigating the cause with our vendor but all email appears to have been delivered currently.

     

2 Replies

  • KWebRU's avatar
    KWebRU
    New Contributor
    3 years ago
    Appreciate the follow-up Glenn! My ticket I opened directly with support here earlier today mentioned the same thing.

    We have not run into any additional trouble since early this morning. Thanks!
  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi KWebRU, welcome to the community.

     

    We observed so slower than usual email delivery earlier today, we are investigating the cause with our vendor but all email appears to have been delivered currently.