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Service Desk slow to load
Hi I'm writing to get some help about GotoAssist Service Desk loading very slow at times for me. It's taking minutes to to download for the text/html page. I am on a 20Mb/s fiber internet ...
Hi Guys,
Yesterday and this morning I experience the same issue as mentioned by Johnny.
It can take up to 10 minutes to load a new page (f.e. New Incident).
Sometimes it did load fast (normal), but this morning I experience this for the second day in a row.
I did a tracert for you:
PS H:\> tracert desk.gotoassist.com
Tracing route to desk.gotoassist.com [68.64.17.42]
over a maximum of 30 hops:
1 2 ms 1 ms <1 ms 192.168.20.248
2 2 ms 2 ms 2 ms ip-87-85-32-81.mpls.easynet.net [87.85.32.81]
3 3 ms 2 ms 3 ms 195.86.221.145
4 3 ms 3 ms 4 ms er1.ams1.nl.above.net [80.249.208.122]
5 4 ms 4 ms 4 ms ae14.cr1.ams10.nl.zip.zayo.com [64.125.21.77]
6 147 ms 147 ms 147 ms ae27.cs1.ams10.nl.eth.zayo.com [64.125.27.0]
7 164 ms 155 ms 154 ms ae6.cs2.lga5.us.eth.zayo.com [64.125.29.77]
8 151 ms 151 ms 151 ms ae3.cs2.ord2.us.eth.zayo.com [64.125.29.213]
9 105 ms 105 ms 106 ms ae27.cr2.ord2.us.zip.zayo.com [64.125.30.245]
10 153 ms 151 ms 151 ms ae13.mpr2.den1.us.zip.zayo.com [64.125.21.254]
11 153 ms 151 ms 151 ms ae8.mpr3.las1.us.zip.zayo.com [64.125.24.78]
12 151 ms 151 ms 151 ms ae2.mpr2.las1.us.zip.zayo.com [64.125.24.141]
13 151 ms 151 ms 151 ms 128.177.113.94.ipyx-093447-zyo.zip.zayo.com [128.177.113.94]
14 152 ms 152 ms 160 ms 173.199.61.3
15 151 ms 151 ms 151 ms desk.gotoassist.com [68.64.17.42]
Yesterday and this morning I experience the same issue as mentioned by Johnny.
It can take up to 10 minutes to load a new page (f.e. New Incident).
Sometimes it did load fast (normal), but this morning I experience this for the second day in a row.
I did a tracert for you:
PS H:\> tracert desk.gotoassist.com
Tracing route to desk.gotoassist.com [68.64.17.42]
over a maximum of 30 hops:
1 2 ms 1 ms <1 ms 192.168.20.248
2 2 ms 2 ms 2 ms ip-87-85-32-81.mpls.easynet.net [87.85.32.81]
3 3 ms 2 ms 3 ms 195.86.221.145
4 3 ms 3 ms 4 ms er1.ams1.nl.above.net [80.249.208.122]
5 4 ms 4 ms 4 ms ae14.cr1.ams10.nl.zip.zayo.com [64.125.21.77]
6 147 ms 147 ms 147 ms ae27.cs1.ams10.nl.eth.zayo.com [64.125.27.0]
7 164 ms 155 ms 154 ms ae6.cs2.lga5.us.eth.zayo.com [64.125.29.77]
8 151 ms 151 ms 151 ms ae3.cs2.ord2.us.eth.zayo.com [64.125.29.213]
9 105 ms 105 ms 106 ms ae27.cr2.ord2.us.zip.zayo.com [64.125.30.245]
10 153 ms 151 ms 151 ms ae13.mpr2.den1.us.zip.zayo.com [64.125.21.254]
11 153 ms 151 ms 151 ms ae8.mpr3.las1.us.zip.zayo.com [64.125.24.78]
12 151 ms 151 ms 151 ms ae2.mpr2.las1.us.zip.zayo.com [64.125.24.141]
13 151 ms 151 ms 151 ms 128.177.113.94.ipyx-093447-zyo.zip.zayo.com [128.177.113.94]
14 152 ms 152 ms 160 ms 173.199.61.3
15 151 ms 151 ms 151 ms desk.gotoassist.com [68.64.17.42]
