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Johnny Hughes's avatar
Johnny Hughes
New Member
10 years ago

Service Desk slow to load

Hi I'm writing to get some help about GotoAssist Service Desk loading very slow at times for me. It's taking minutes to to download for the text/html page. I am on a 20Mb/s fiber internet ...
Problem
Michael311's avatar
Michael311
New Member
10 years ago
Did a second trace from a different machine / different network / different internet connection (with the same issues):

PS H:\> tracert desk.gotoassist.com

Tracing route to desk.gotoassist.com [68.64.17.42]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  192.168.0.242
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *      163 ms  ae6.cs2.lga5.us.eth.zayo.com [64.125.29.77]
 10   112 ms   112 ms   112 ms  ae27.cr2.ord2.us.zip.zayo.com [64.125.30.245]
 11   158 ms   158 ms   158 ms  ae13.mpr2.den1.us.zip.zayo.com [64.125.21.254]
 12   159 ms   158 ms   160 ms  ae8.mpr3.las1.us.zip.zayo.com [64.125.24.78]
 13   158 ms   157 ms   158 ms  ae2.mpr2.las1.us.zip.zayo.com [64.125.24.141]
 14   218 ms   158 ms   161 ms  128.177.113.94.ipyx-093447-zyo.zip.zayo.com [128.177.113.94]
 15   159 ms   158 ms   158 ms  173.199.61.3
 16   173 ms   172 ms   172 ms  desk.gotoassist.com [68.64.17.42]

Trace complete.