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Forum Discussion

dyanchuk's avatar
dyanchuk
New Contributor
7 years ago

Service Desk Support

Hi i don't know if this really matter at this point, I have made two appointments with the support people at service desk and guess what no one ever gets back to me. Why do you set up the appointment...
AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

dyanchuk  Sorry for any confusion.  Exactly what kind of 'appointment' were you referencing?  Typically our customers call directly into Support when there is a problem, where they are given a case number for future reference if the problem remains unresolved.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    dyanchuk  It looks like there is a case started in your name, and a support representative will follow up very soon.  Thanks for your patience.