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Forum Discussion
Show in Portal check by default
One of the main reasons my company went to a dedicated ticketing system like service desk was to centrally manage our IT issues in a efficient and organized manner. For the most part ServiceDesk has ...
Correct, there is no way to set the default. It is a feature we're seeing requested more and more. I have added a +1 to the feature request.
As you've discovered when customers raise an incident, it's automatically marked as "Show in Portal."
In the meantime, the only workaround is to ensure that when technicians raise an incident on behalf of a customer they will have to remember to mark the incident as "Show in Portal"
As you've discovered when customers raise an incident, it's automatically marked as "Show in Portal."
In the meantime, the only workaround is to ensure that when technicians raise an incident on behalf of a customer they will have to remember to mark the incident as "Show in Portal"
