Show in Portal check by default
One of the main reasons my company went to a dedicated ticketing system like service desk was to centrally manage our IT issues in a efficient and organized manner. For the most part ServiceDesk has ...
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Hi Jeremy,
Just letting you know that we have implemented this piece of functionality as part of a recent release. You can now set the "Show in Portal" to be checked by default.
You can now turn it on a service by service basis by going to Configure > Services > Select a Service > Incidents > Default Selections. See screenshot:
Hope this helps :)
Luke
Just letting you know that we have implemented this piece of functionality as part of a recent release. You can now set the "Show in Portal" to be checked by default.
You can now turn it on a service by service basis by going to Configure > Services > Select a Service > Incidents > Default Selections. See screenshot:
Hope this helps :)
Luke
