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Forum Discussion
SLAs
I'm trying to work out SLAs using GTA to make improvements to our service desk team. So far I have to admit I have been a bit puzzled. Even though there is documentation for the Servicing Reports it j...
I have the same question! I would think that SLA is not met if it has taken longer to resolved then determined by the priority. However if the target date is changed, as long as you stay under that it seems to be OK. Weird.
