The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
SLAs
I'm trying to work out SLAs using GTA to make improvements to our service desk team. So far I have to admit I have been a bit puzzled. Even though there is documentation for the Servicing Reports it j...
I forgot I also commented on this thread...seems to be a bit of a longstanding issue with SLA calculation and no updates.....
https://community.gotoassist.com/gotoassist/topics/how_do_i_report_on_actual_sla_time
https://community.gotoassist.com/gotoassist/topics/how_do_i_report_on_actual_sla_time
