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Forum Discussion
Daedalus1
11 years agoNew Member
SLAs
I'm trying to work out SLAs using GTA to make improvements to our service desk team. So far I have to admit I have been a bit puzzled. Even though there is documentation for the Servicing Reports it j...
Daedalus1
10 years agoNew Member
I forgot I also commented on this thread...seems to be a bit of a longstanding issue with SLA calculation and no updates.....
https://community.gotoassist.com/gotoassist/topics/how_do_i_report_on_actual_sla_time
https://community.gotoassist.com/gotoassist/topics/how_do_i_report_on_actual_sla_time