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Forum Discussion
SLAs
I'm trying to work out SLAs using GTA to make improvements to our service desk team. So far I have to admit I have been a bit puzzled. Even though there is documentation for the Servicing Reports it j...
So I did a lab using my sandbox service. In a nutshell, incident due at 11:39. Stopped the timer at 11:34. Started the timer at 11:42. Incident due date is now 11:47. SLA violated at 11:47. IT WORKS.
So I have confirmed the Pause SLA button does in fact work as intended. It simply stops the clock.
So I have confirmed the Pause SLA button does in fact work as intended. It simply stops the clock.
