Slow Email
All the new GUI stuff is nice but it is polish on a car with square wheels. We still run incident delivery email in parallel with Support Desk because it is not reliable to deliver incidence emails o...
Forum Discussion
Both assist.com and forward from another dedicated service on exchange. The gotoassist team has acknowledged there are delivery problems when it happens. Been a year now and not fixed. They say they are working on it. Not quite up to enterprise SLA yet sold as a Citrix enterprise solution. We have to deliver copies of incoming tickets to our staff by separate email because we can't assume we will get emails from the service timely. A real pain. As you can tell I'm bugged with the roll out of the GUI glitz but no fix to the core service delivery which is painful. I think they scaled too quickly and could not handle the load.
