The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Support for SAML.
We are implementing an idp. It would be nice to add GTA to it.
Can you provide instructions on implementing SAML for techs?
Is SAML still in beta?
Will it be available for customers?
Our service desk is internal support only for a single AD DS domain and unfortunately with IIS and windows integrated auth customers have to have domain joined machines, browser integrated auth support, and they need to be on the internal network. Customers are not always in the office and on a domain joined machine; therefore they cannot access the service desk to submit incidents. VERY DISAPPOINTING.
Our existing service desk that we are replacing supports web SSO via AD FS so this is going to be tough for our customers.
Is SAML still in beta?
Will it be available for customers?
Our service desk is internal support only for a single AD DS domain and unfortunately with IIS and windows integrated auth customers have to have domain joined machines, browser integrated auth support, and they need to be on the internal network. Customers are not always in the office and on a domain joined machine; therefore they cannot access the service desk to submit incidents. VERY DISAPPOINTING.
Our existing service desk that we are replacing supports web SSO via AD FS so this is going to be tough for our customers.
