Forum Discussion
templates for hardware
Hi, I would like to ask if it is possible to copy a hardware item including all the additional items so it can be used as an template for a new item For example: I have already created a CI ...
Hi Debbie,
At the moment you can't create templates for CIs, the closest you can get is to create a bunch of attributes that apply to certain type (more details here: http://support.citrixonline.com/en_US...)
We'll be rolling out Templates over the next few months for the other record types, starting with Incidents, and then probably Problem, Change and Release. Creating Templates for CIs is definitely an interesting idea we'll take into consideration :)
Luke
At the moment you can't create templates for CIs, the closest you can get is to create a bunch of attributes that apply to certain type (more details here: http://support.citrixonline.com/en_US...)
We'll be rolling out Templates over the next few months for the other record types, starting with Incidents, and then probably Problem, Change and Release. Creating Templates for CIs is definitely an interesting idea we'll take into consideration :)
Luke
