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Forum Discussion
Text me when new incident is created?
I'd like to get a text whenever a new incident is created in Service Desk. Currently my users create all tickets via email. I WAS using a google group to work around this but all of a sudden it's...
That's not best practice. Always force your users to log Incidents in your IT Customer Portal. If you use Exchange in your environment you can then create an inbox rule that will send you an SMS message when a new Incident is created.
