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Forum Discussion
Text me when new incident is created?
I'd like to get a text whenever a new incident is created in Service Desk. Currently my users create all tickets via email. I WAS using a google group to work around this but all of a sudden it's...
My users don't want to login to yet another website to create a ticket. They have 100 usernames and passwords they need to remember already just to do their jobs. Also, accessing the portal via a mobile device is not feasible for this group. They can barely use email.
We don't use Exchange, we use Google apps.
Also, we can't "force" these users to do anything. They are independent contractors not employees.
We don't use Exchange, we use Google apps.
Also, we can't "force" these users to do anything. They are independent contractors not employees.
