Text me when new incident is created?
I'd like to get a text whenever a new incident is created in Service Desk. Currently my users create all tickets via email. I WAS using a google group to work around this but all of a sudden it's...
Forum Discussion
Guys the answer you are looking for is this https://ifttt.com/ (If This, Then, That)
I use it for everything alert related and particularly for my ticket system as I never want to miss an important ticket.
You will need to activate a couple of channels such as email and android SMS or IOS notifications, but once that's done it's simply a case of creating a simple trigger or recipe as they like to call it that goes along the lines of:
IF email arrives from @mydomain.assist.com THEN send myself an SMS. Push notifications are also possible and are dead easy to set up.
I also use it to do things like send my colleague a text if I miss a call from any of our VIP's etc.
There's so many things you can use this free service for when it comes to IT support.
I use it for everything alert related and particularly for my ticket system as I never want to miss an important ticket.
You will need to activate a couple of channels such as email and android SMS or IOS notifications, but once that's done it's simply a case of creating a simple trigger or recipe as they like to call it that goes along the lines of:
IF email arrives from @mydomain.assist.com THEN send myself an SMS. Push notifications are also possible and are dead easy to set up.
I also use it to do things like send my colleague a text if I miss a call from any of our VIP's etc.
There's so many things you can use this free service for when it comes to IT support.
