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MikeSmithEvDlv's avatar
MikeSmithEvDlv
Active Contributor
7 years ago

The Service Desk software does not have an Android native app to compliment the IOS version?

Hello, our organization is currently a Go to Assist Support and Service Desk customer.   More recently Service Desk.

 

Our entire IT team here is in disbelief that the Service Desk software does not have an Android native app to compliment the IOS app.   After speaking to our account representative and browsing the customer forums it seems clear there is no public reason why after 3 plus years of IOS deployment an android solution is not coming in the wake. ...or at least a mobile device optimized site?

The best and most promising information I have found so far was a reference to an internal initiative that was unifying and modernizing many of the Log Me In and Go To Assist solutions. But what does that mean?  Is there any beta testing going on?

 

Can anyone official or unoffical offer some insight or reassurances? 



 

Question
  • GlennD's avatar
    GlennD
    GoTo Manager
    7 years ago

    Hi Mike,

     

    An Android App for Service Desk is something that has been discussed, and I believe it is on the roadmap. Unfortunately, I do not have an ETA for it just yet as plans and development work for Service Desk is still being prioritized. 

     

    • MikeSmithEvDlv's avatar
      MikeSmithEvDlv
      Active Contributor
      7 years ago
      What about mobile site? In theory developing that in an HTML5 flavor would serve both the IOS and Android environments...
  • Kevin Ruschman's avatar
    Kevin Ruschman
    Active Contributor
    7 years ago

    Yeah don't get your hopes up. We've been told for 2 years that it's on the roadmap.

    • GlennD's avatar
      GlennD
      GoTo Manager
      7 years ago

      Kevin Ruschman

       

      I understand the frustration but, we did go through a company merger and restructuring in the middle of those 2 years. A lot of work has been going on around how the GoToAssist and Rescue products will come together and I'm happy to say we're at the stage where you all will start seeing the results.

       

       

      • MikeSmithEvDlv's avatar
        MikeSmithEvDlv
        Active Contributor
        7 years ago

         

         

        GlennD wrote:

        Kevin Ruschman

         

        I understand the frustration but, we did go through a company merger and restructuring in the middle of those 2 years. A lot of work has been going on around how the GoToAssist and Rescue products will come together and I'm happy to say we're at the stage where you all will start seeing the results.

         

         

        I am excited to see what your company will be showing us in the short term, got any hints for us?  :smileywink: