The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
TLS encryption for emails
Anyone else realize that the emails that come out of Service Desk are not being sent with any type of TLS encryption support? We just realized that all data in emails are not encrypted when they come ...
I sent an email to our team and CIO to address this and he was concerned. Also comments checked as Hidden do get sent via the resolved and closed notifications to Users so that workaround is not going to work. We just have to be careful not to include any confidential info in the interim.
Can you please let me know their response to your second inquiry? Thanks.
They're going to have to not only implement TLS for SMTP but also IMAPS or something so that messages sent to the service desk are also encrypted. For us we can use an exchange mailbox. For others that support external clients it's still going to be an issue with messages sent to the service desk. They may have to disallow replies to notifications entirely.
Can you please let me know their response to your second inquiry? Thanks.
They're going to have to not only implement TLS for SMTP but also IMAPS or something so that messages sent to the service desk are also encrypted. For us we can use an exchange mailbox. For others that support external clients it's still going to be an issue with messages sent to the service desk. They may have to disallow replies to notifications entirely.
