Forum Discussion
ToDo/Projects TAB in service Desk
I like the convenience of Service Desk. Customers can login and create tickets as they need to. As technicians, we also create tickets related to an issue; As well, we create a ticket due to a current...
Hi George,
Great feedback, and I love hearing that you're getting a lot out of Service Desk. You can potentially group incidents by linking them to Changes or Releases. This would allow you to see the number of outstanding issues against a project.
Would something like that work?
Luke
Great feedback, and I love hearing that you're getting a lot out of Service Desk. You can potentially group incidents by linking them to Changes or Releases. This would allow you to see the number of outstanding issues against a project.
Would something like that work?
Luke
