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Forum Discussion
Bcshay
11 years agoActive Contributor
Trigger Status Update
Is it possible to use a Trigger that changes the status of Resolved Incidents to Closed after X amount of days?
Bcshay
11 years agoActive Contributor
Thanks Rob! I'll check that out. Basically I want to close out resolved incidents after 7 days if no response from the customer. We consider it resolved if we don't hear back in 7 days. Little more professional than resolved/closed.