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Forum Discussion

Bcshay's avatar
Bcshay
Active Contributor
11 years ago

Trigger Status Update

Is it possible to use a Trigger that changes the status of Resolved Incidents to Closed after X amount of days?
Question
Bcshay's avatar
Bcshay
Active Contributor
11 years ago
Thanks Rob! I'll check that out. Basically I want to close out resolved incidents after 7 days if no response from the customer. We consider it resolved if we don't hear back in 7 days. Little more professional than resolved/closed.