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Harmel Deanne 's avatar
Harmel Deanne
New Member
8 years ago

Unsolicited calls

Wow! I just received a call from someone posing as a Microsoft consultant and ask me to to go my computer to enter a code and when I told them that I did not want to do so and hung up. He called several times and started cursing me. He called from the following numbers: 800-642-7676 and 585-296-1580
Problem

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  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago
    Hi Cynthia, remote support connections are single use, so they would not be able to reconnect to your computer unless you went to the website and entered a new session ID that they provided you.
  • Cynthia S. Wane's avatar
    Cynthia S. Wane
    New Member
    8 years ago
    I had the same thing happen on August 19 and didn't write down the nine digit code either.  I am concerned about what this scammer can still do now after allowing him to view my computer with the GoToAssist site.
  • Harmel Deanne 's avatar
    Harmel Deanne
    New Member
    8 years ago
    I did not write it down.  I started to type it on the box and deleted it once I realized that how he was rushing me to do so.  Then he called me back five times and started cursing me, so I blocked him.
  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago
    Hi Harmel,

    Did they ask you to go to our fastsupport.com website and enter in a 9 digit support session key? If so, do you still have that 9 digit code? We can use that to terminate their account with us.