User & Customer Portal FLAT DESIGN

Also when creating new Incidents the Show in Portal option is not ticked but it's set in the services default selections to always show.

I noticed that the lock icon no longer displays for Internal Only articles in the KB. The titled appears as indented. 

Sure thing Luke, happy to chat it over more. I have had the new look on but I don't think you're going to convince me that it's more productive. I can't see how having to scroll to view tickets beats seeing them all at a glance.

Again screen shot to demonstrate what open incidents look like in both views.  I know which one I prefer :D

Can't wait for it to be.

The customer portal is not impacted by the new look and feel at this stage.

Yes - this is a per-account setting and all users will see this.

At this stage - it's unlikely the spacing will change too much. The aim of the modern look and feel is to make it easier to focus on key tasks, to get things done quicker and easier.

I would really like to discuss this with you a bit more, would you be open to having a quick chat over GoToMeeting later this week? Until then, I would encourage you to keep the new look turned on, it might grow on you ;)

What about the Customer portal?

Hi Luke, great to see you guys are listening. I can't tell you enough how much I value the ability to customise the incident screen columns, it's just a shame it can't be used with the current look. Is the spacing thing something you're likely to change in the new look?

Really appreciate the feedback, and is the main reason why such a big change is a Labs Feature before we roll this out to everyone. The new look and is in active development and all feedback is being taken into consideration at the moment.