User not receiving email after created case anymore.

Hi ITBabsan,

There are a couple of things to clarify in order to properly address your question. 

First, are users not getting a notification when a customer submits the email, or is the User creating an incident as a test and not receiving a notication based on that creation?  If the User is the one creating it, Service Desk assumes that they are already aware and do not need an emailed notification.  

If it is not triggering based on customer's submission, then we will need to know more information.  I would ask that you send me a private message through the communty (click on my name to get to my profile and send me a message) that includes #1 who is creating the Incident in this inquiry (name/email) and #2 who should be getting a response and is not (name/email).  We can check internally if the emails are being bounced back to us from an email filter, we can check internal reporting systems to ensure they're being sent out, etc.  I just would not want you posting live email addresses onto the public site, for their own protection.

Thanks!