Forum Discussion

sherrera's avatar
sherrera
New Member
7 years ago

User Not Receiving Notifications via Email when New incident is created

Hi, I created a new team member's user account with GoToServiceDesk. I have added him to our IT Helpdesk user group so he should receive emails when new incidents are created or when he is assigned ...
  • AshC's avatar
    AshC
    7 years ago

    sherrera  Sorry for any confusion!

     

    If you want to click on my Community name, then direct message me the affected email address, I can check to see if the messages are all being returned to the system.

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

sherrera  Sorry for any confusion!

 

If you want to click on my Community name, then direct message me the affected email address, I can check to see if the messages are all being returned to the system.

  • Kevin Ruschman's avatar
    Kevin Ruschman
    Active Contributor
    7 years ago

    I have a new user that is having this exact same problem. I worked with someone in support who couldn't figure out the issue either so we had to just manually set a password so that he could at least access the account.