The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
sherrera
8 years agoNew Member
User Not Receiving Notifications via Email when New incident is created
Hi, I created a new team member's user account with GoToServiceDesk. I have added him to our IT Helpdesk user group so he should receive emails when new incidents are created or when he is assigned ...
AshC
8 years agoRetired GoTo Contributor
sherrera Sorry for any confusion!
If you want to click on my Community name, then direct message me the affected email address, I can check to see if the messages are all being returned to the system.
Kevin Ruschman
8 years agoActive Contributor
I have a new user that is having this exact same problem. I worked with someone in support who couldn't figure out the issue either so we had to just manually set a password so that he could at least access the account.