The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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User Not Receiving Notifications via Email when New incident is created
Hi, I created a new team member's user account with GoToServiceDesk. I have added him to our IT Helpdesk user group so he should receive emails when new incidents are created or when he is assigned ...
sherrera Sorry for any confusion!
If you want to click on my Community name, then direct message me the affected email address, I can check to see if the messages are all being returned to the system.
I have a new user that is having this exact same problem. I worked with someone in support who couldn't figure out the issue either so we had to just manually set a password so that he could at least access the account.
